Client Appeal Process

Clients who have been denied services, or have received a reduction of services, have the right to file a written appeal by following these procedures. Decisions affecting clients are made based on a review of program policies, procedures and the required official documentation.

Step 1 – Client

• A client has ten (10) working days from the date of receipt of a decision to submit a written appeal to the program supervisor or his/her designee.
• A client outside of Juneau must have their written appeal postmarked to the program supervisor within ten (10) working days of receipt of a decision.

Step 2 – Program Supervisor

• The program supervisor or his/her designee in consultation with the program manager will make every effort to review documentation and make a decision in the shortest amount of time possible (not to exceed two (2) working days).

Step 3 – Appeals Committee

• A client not satisfied with the program supervisor’s or his/her designee’s decision may make a request to the Office of the President to have their appeal reviewed by the Appeals Committee.
• A client must complete Step 1 before the Office of the President will consider a referral to the Appeals Committee.
• The Appeals Committee will review appeals within two (2) working days of receipt.
• The client will be notified of the committee’s decision within one (1) working day after the date of its meeting.
• All decisions of the Appeals Committee are final.