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Complaints

A client who is unhappy with the service he or she received by Central Council staff may submit a written complaint. All complaints are taken seriously and will be reviewed and responded to.

Step 1 - Client

A client may submit a written complaint to the Program Compliance Manager. Written complaints must include:

  • Date and location of the incident
  • Names of individuals involved
  • Accurate description of the incident
  • Contact information for follow-up

A written complaint may be submitted to the Program Compliance Manager via:

  • In person at the Andrew Hope Building (320 W Willoughby Ave, Suite 300, Juneau AK 99801).
  • Fax to 907.855.0052 (Attn: Program Compliance).
  • Email to depttbe@ccthita.org
  • U.S. Postal Mail to:
    • Program Compliance
      320 W Willoughby Avenue, Suite 300
      Juneau, Alaska 99801

Step 2 - Program Compliance

  • The Program Compliance Manager or his/her designee will make every effort to review a complaint and submit a written report to the appropriate department Director/Manager within five (5) working days.
  • The department Director/Manager will meet with their appropriate staff and advise of corrective action to be taken within five (5) working days.      

For more information please contact Program Compliance:
Toll Free: 1.800.344.1432 ext. 7143 | Local: 907.463.7143 | Fax: 907.885.0052