Frequently Asked Questions

How do I apply for financial assistance or other services? The process begins with our eligibility staff by completing the 477 application for services. Once the application is completed, it is assigned to a case manager. The 477 office is located in Juneau at 9109 Mendenhall Mall Road, Suite 8.

How can I provide feedback on services received? Complete the client survey “How Did We Do?” that is available at each location.

Do I need to set up an appointment to meet with eligibility staff? No, eligibility staff are available to meet clients on a walk-in basis.

If I’ve received services from Central Council in the past, do I need to turn in a new application? You do not need to complete an application if you have received services in the past 90 days. After 90 days a new application is required.

Do I have to be Tlingit or Haida to apply for services or receive services from Central Council? See individual program requirements.

I have already met with a 477 case manager and was told they were going to mail my benefits; but, I have not received anything yet. Who would I talk to about this? You will need to contact your case manager.

Do I have to be Tlingit or Haida to enroll with Central Council? Yes.

How do I change my blood quantum? If you feel your blood quantum is in error, you will need to request a blood quantum correction and provide the necessary documentation showing proof of blood quantum.

What information is given over the phone regarding enrollment? We require a written release to forward any information pertaining to an individual’s enrollment.

Can family members request verification of enrollment? If over 18, a Release of Information must be submitted.

Is there a charge to receive another tribal identification card? There is no charge for a duplicate tribal identification card.

Do I need an original birth certificate to get enrolled? Yes, but it will be returned after it has been documented for your enrollment record.

If I am adopted, what paperwork do I need to submit with my application? We will need your pre-adoption birth certificate and your adopted birth certificate with the enrollment application.

If my father, who is the Native parent, is not listed on the birth certificate can I still get enrolled? Yes, you will need to have your father fill out a paternity affidavit stating he is your father; the affidavit requires both parents’ signatures.