Complaints
A client who is unhappy with the service he or she received by Tlingit & Haida staff may submit a written complaint. All complaints are taken seriously and will be reviewed and responded to.
Step 1 - Client
A client may submit a written complaint to the Program Compliance Manager. Written complaints must include:
- Date and location of the incident
- Names of individuals involved
- Accurate description of the incident
- Contact information for follow-up
A written complaint may be submitted to the Program Compliance Manager via:
- In person at the Andrew Hope Building (320 W Willoughby Ave, Suite 300, Juneau AK 99801).
- Fax to 907.855.0052 (Attn: Program Compliance).
- Email to complaint@ccthita-nsn.gov
- U.S. Postal Service Mail to:
- Tlingit & Haida
Attn: Program Compliance
PO Box 25500
Juneau, Alaska 99802
- Tlingit & Haida
Step 2 - Program Compliance
- The Program Compliance Manager or his/her designee will make every effort to review a complaint and submit a written report to the appropriate department Director/Manager within five (5) working days.
- The department Director/Manager will meet with their appropriate staff and advise of corrective action to be taken within five (5) working days.
For more information please contact Program Compliance:
Toll Free: 1.800.344.1432 ext. 7143 | Local: 907.463.7143 | Fax: 907.885.0052